Your Privacy is Our Top Priority
DeliverPeak is committed to protecting your data while helping you achieve industry-leading email deliverability. Learn how we handle your information with transparency and security.
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Introduction
At DeliverPeak, we understand that email deliverability is critical to your business success, and protecting your data is equally important. This Privacy Policy explains how we collect, use, protect, and share information when you use our email deliverability solutions, including our DNS scanning tools, authentication setup services, and AI-powered deliverability agents.
We are committed to maintaining the highest standards of data protection and comply with GDPR, CCPA, and other applicable privacy regulations. Your trust is essential to us, and we handle your information with the utmost care and transparency.
Information We Collect
Account Information
When you create an account or use our services, we collect:
- Contact details: Email address, name, company name
- Account credentials: Encrypted passwords and authentication tokens
- Role information: Whether you're an agency, SaaS company, or sales team
Technical Information
To provide our deliverability services, we collect:
- Domain information: Domain names and DNS records you submit for scanning
- Email configuration: SPF, DKIM, and DMARC settings
- Performance metrics: Deliverability scores and reputation data
- Usage data: How you interact with our tools and services
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Device information: Browser type, operating system, device identifiers
- Log data: IP addresses, access times, pages viewed
- Cookies: Session cookies and analytics cookies (with consent)
How We Use Your Information
Service Delivery
- • Perform DNS scans and email authentication checks
- • Generate deliverability reports and recommendations
- • Provide AI-powered email configuration assistance
- • Monitor your domain reputation and blacklist status
Communication
- • Send service updates and deliverability alerts
- • Provide customer support and technical assistance
- • Share educational content about email best practices
- • Notify you of new features and beta opportunities
Service Improvement
- • Analyze usage patterns to enhance our AI agents
- • Develop new features based on user needs
- • Optimize performance and user experience
- • Conduct aggregated industry research
Data Sharing & Third Parties
We never sell your personal information. We only share data when necessary to provide our services:
Service Providers
Trusted partners who help us deliver our services (cloud hosting, analytics, payment processing)
Legal Requirements
When required by law or to protect rights and safety
With Your Consent
Only when you explicitly authorize us to share specific information
Important:
We never access your email content or share your email lists. Our services only analyze technical configuration and metadata to improve deliverability.
Data Security
Enterprise-Grade Security
Encryption
256-bit SSL/TLS encryption for all data in transit
Access Control
Role-based access with multi-factor authentication
Regular Audits
Quarterly security assessments and penetration testing
Secure Infrastructure
ISO 27001 certified data centers with 24/7 monitoring
Your Privacy Rights
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for marketing purposes
To exercise any of these rights, please contact us at:
privacy@deliverpeak.com
Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Active accounts: We retain your data while your account is active and for 30 days after closure to allow for reactivation
Scan results: Anonymous scan data may be retained for up to 90 days for performance analysis
Legal compliance: Some data may be retained longer if required by law or legitimate business needs
International Data Transfers
DeliverPeak operates globally to provide you with the best email deliverability solutions. When we transfer your data internationally, we ensure it remains protected:
EU-US Data Privacy Framework
Certified for secure US-EU transfers
Standard Contractual Clauses
EU-approved safeguards in place
Adequate Protection
Only transfer to approved jurisdictions
Your Consent
Explicit consent for specific transfers
Children's Privacy
DeliverPeak's services are designed for businesses and are not intended for use by children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@deliverpeak.com and we will delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We'll update the "Last updated" date at the top of this policy
- For significant changes, we'll notify you via email or prominent website notice
- Your continued use constitutes acceptance of the updated policy
Contact Us
Questions about your privacy?
Data Protection Officer
DeliverPeak DPO
Email: dpo@deliverpeak.com
Response Time
We aim to respond to all privacy inquiries within 48 hours
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